David Hernandez serves as the Client Manager at Pacific Collection Group, a leading consumer debt collection agency based in San Bernardino, California. A large part of his duties revolve around building long term relations with clients; creating sale plans to boost revenues and addressing rising customer concerns. David brings an impeccable service experience having previously served as a relationship manager and officer charged with tracking customer satisfaction KPIs.
For years, Pacific Collection Group has been offering high quality, cash flow solutions to creditors, lenders and unpaid business receivables. The collections team at the company is acutely aware of the importance of helping businesses manage legal collections and related contingency. The whole assignment entails pushing for workable resolutions with parties locked in credit disputes and remitting up-to-date debtor information to the nationally approved credit bureaus.
What was your best subject in school?
I grew up fascinated with science because of the love for the environment. English is my other favorite subject.
What was your first job?
When I graduated from college, I chose a business management career. Today, I am glad to be a part of the team that offers industry leading financial resolutions. Our core services are debt collection and credit reporting. We promise our clients simplicity, accelerated results and affordability. Pacific Collection Group offers some of the lowest rates in the collection industry.
How did you get a start in the industry you are currently serving?
I have always wanted to enhance my career, so the opportunity to work as Client Manager was within my sights. Professionals with a background in accounting, marketing, law and actuarial science may find a career in debt collection very tempting and rewarding.
How did the previous jobs prepare you for the future?
Besides the professional qualifications, a client manager needs to have excellent communication and negotiation skills, and the ability to work effectively with a team. These skills play a big part in enhancing customer service knowledge and a customer oriented aptitude.
How would you describe the best day you’ve had in the office?
Working with satisfied clients always ranks high in my contentment list. When we actively pursue loan repayment and the recovery of payment for goods and services offered, our goal is to get the debtor to work with us amicably. In the meantime, Pacific Group continues to invest heavily in valuable resources and human capital to pursue had to recover payments and collections.
How do you keep yourself motivated?
Debt collection service is critical in safeguarding steady cash flow. Our debt collection team works closely with clients to ensure the best settlement outcome. Like other businesses, client satisfaction always keeps us motivated. If you want Pacific Group to work for you, simply visit our website and submit a form with your name, company name, phone, address and message.
What kinds of business ideas excite you most?
The industry we are in is trending towards smart audits, ethical collection and a thorough end-to-end collection. These trends are quite exciting and far-reaching in terms of scope. For instance, smart audits allow billing professionals to share left-over funds, once claims are audited. The end-to-end collection’s strategy, on the other hand, has made it easy for collections agencies to cover a huge ground; from process evaluation to cash flow solutions. Legal hurdles often arise in the process of pursuing debts and collections and reaching resolutions. Our ethical approach to debt collection adheres to industry wide, legal friendly collection practices.
In the efforts to attract business, have you ever tried using unorthodox practices?
Owing to the nature of our industry, we have strict policies governing collections and credit reporting. These rules conform to industry best practices, so I wouldn’t call them unorthodox in any way. A huge part of our collections fall under healthcare and financial service categories. In recent times, we’ve also been receiving lots of requests concerning utility and retail bills. Our marketing strategy is majorly built around customer referral and print and online advertising.
What personal achievement are you most proud of?
One of our greatest achievement as Pacific Group is using our specially tailored, skip-tracing service to track out of reach debtors and encouraging them to commit to amicable resolutions. The service has helped us recoup a lot of money that would have been easily lost and forgotten.
What words of encouragement or wisdom would you offer someone starting out in this industry?
Make every customer engagement and collection attempt count as much as possible. The best strategy to go about this is accurately and consistently reporting all relevant information to the credit bureaus. Keeping your information up-to-date will ensure all parties are rightly served.